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Delivering Happiness: A Path to Profits, Passion, and Purpose |  | Author: Tony Hsieh
Publisher: Business Plus
Category: Book
List Price: $23.99
Buy New: $9.90
as of 9/8/2010 18:16 CDT details
You Save: $14.09 (59%)
New (53) Used (23) from $9.90
Rating:  197 reviews
Sales Rank: 111
Media: Hardcover
Edition: 1
Pages: 253
Number Of Items: 1
Shipping Weight (lbs): 1.1
Dimensions (in): 9 x 6.2 x 1.1
ISBN: 0446563048
Dewey Decimal Number: 658.409
EAN: 9780446563048
ASIN: 0446563048
Publication Date: June 7, 2010
Availability: Usually ships in 1-2 business days
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Amazon.com Review
The visionary CEO of Zappos explains how an emphasis on corporate culture can lead to unprecedented success. Pay new employees $2000 to quit. Make customer service the entire company, not just a department. Focus on company culture as the #1 priority. Apply research from the science of happiness to running a business. Help employees grow both personally and professionally. Seek to change the world. Oh, and make money too. Sound crazy? It's all standard operating procedure at Zappos.com, the online retailer that's doing over $1 billion in gross merchandise sales every year. In 1999, Tony Hsieh (pronounced Shay) sold LinkExchange, the company he co-founded, to Microsoft for $265 million. He then joined Zappos as an adviser and investor, and eventually became CEO. In 2009, Zappos was listed as one of Fortune magazine's top 25 companies to work for, and was acquired by Amazon later that year in a deal valued at over $1.2 billion on the day of closing. In his first book, Tony shares the different business lessons he learned in life, from a lemonade stand and pizza business through LinkExchange, Zappos, and more. Ultimately, he shows how using happiness as a framework can produce profits, passion, and purpose both in business and in life. (edited by author) Amazon Exclusive Author Q&A with Tony Hsieh, Author of Delivering Happiness
1. In the book you say, "I've been an entrepreneur for most of my life." Do you think people are born entrepreneurs or do they become them? I think usually by the time you're 12 years old, you either have the entrepreneurial spirit or you don't. I would describe the entrepeneurial spirit as a combination of creativity and optimisim. 2. Could you name one particular experience that inspired you to create a company devoted to customer happiness? For me, it's really been driven by daily examples of bad customer service in my everyday personal life. 3. Was the worm farm really the invaluable catalyst for forming your business and life philosophy? My parents tell me that as a kid I was always trying to come up with different business ideas. The idea of starting a worm farm is my earliest memory of a business idea. 4. You say that you have always been an avid book reader. What are your favorite books? Which non-business book helped you grow professionally? Business books: Good to Great, Peak, Tribal Leadership Made to Stick Non-business books: The Happiness Hypothesis Comedy Writing Secrets The Game 5. What is the ratio between rebelling against conventional wisdom and sticking to the good old truths in building a successful business? 1:10 6. You describe your way to happiness starting with profits, then going through passion and finally getting to purpose. Is that the only path to business happiness? No, that was just the path that I happened to take. Part of the purpose of the book is to help other entrepreneurs and business owners shortcut the process and encourage them to go straight to combining profits, passion, and purpose. 7. You seem to have taken risks with business ideas a lot while growing up. How do you recognize a risk that you shouldn't take? I think it just comes down to really breaking down what the worst case scenario actually is. For most of us, we're lucky to live in a time and in a society where we aren't actually ever in danger of dying from starvation or lack of shelter. Most of us have friends whose couches we can crash on in the worst case scenario, so any "risk" we take in starting a company isn't actually that big a risk.
Product Description
In his first audiobook, Tony Hsieh - the widely-admired CEO of on-line shoe retailer, Zappos, explains how he created a unique culture and commitment to service that aims to improve the lives of its employees, customers, vendors and backers. Using anecdotes and stories from his own experiences and from other companies, Hsieh provides concrete ways that companies can achieve unprecedented success. Even better, he shows how creating happiness and record results go hand-in-hand. He starts with the 'Why' in a section where he narrates his quest to understand the science of happiness. Then he runs through the ten Zappos 'Core Values' such as 'Deliver WOW through Service,' 'Create Fun and A Little Weirdness' and 'Build a Positive Team and Family Spirit' and explains how you and your colleagues should come up with your own. Hsieh then details many of the unique practices at Zappos that have made it the success it is today, such as the philosphy of allocating marketing money into the customer experience, thereby allowing repeat customers and word-of-mouth be their true form of marketing. He also explains why Zappos's main priority is company culture and his belief that once you get the culture right, everything else - great customer service, long-term branding - will happen on its own. Finally, Hsieh explains how Zappos employees actually apply the Core Values to improving their lives outside of work - and to making a difference in their communities and the world
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| Customer Reviews:
Showing reviews 1-5 of 197
 Not Just a Biography and Case Study of Another Millionaire... September 8, 2010
Grant LeMahieu (Spring Lake,MI)
Tony Hsieh (how do you pronounce it anyway?) CEO of [...] shares his story on the eventual evolution of Zappos and it's recent purchase by Amazon. However, this isn't just a biography and case study, Hsieh gives a great platform to help firms (and individuals) decide how to approach risks the right way and how to build an organizational culture that works, even for it's customers! Again, as in most of my selected reads recently, I could easily use this book as a supplemental reading (or textbook replcaement!) for people in a business class like management, entrepenuership, or organizational behavior, or even HR (recruiting).
Book has many resource links in the back....Grab it, read it...
 disappointing and dull September 4, 2010
C. Frank (Denver, CO)
0 out of 2 found this review helpful
i got this book in audio form and could not really believe that it had been hyped so much by Kevin Rose.I am starting to think that Rose will hype anyone he is friends with on his podcast or that is a sponsor of his show. The book was dull and too informal, the guy would have benefited from a ghost writer although he prides himself on his informality. His life is just not very interesting! I didn't make it more than a quarter of the way through the book.
Delivering Happiness September 3, 2010
Thomas G. Haupt
Tony- Congratulations on two fronts. First on the success of Zappos and secondly, on the content and success of the book. AWESOME content and you have done a magnificent job creating culture. No surprise at the level of success you've achieved. A must read for any college marketing student! Tom Haupt Time-Out! Winning Strategies for Playing a Bigger Game in Life
Great book August 31, 2010
Jonboy
Great book, interesting read...definitely for anybody interested in how one of the largest e-commerce brands built themselves throughout the years, and an inside look to zappos unique take on customer service.
Inspiring and awesome August 30, 2010
Devin Reams (Denver, CO USA)
This book provides amazing insight into the life and times of Tony and Zappos. I found this to be one of the more interesting and relatable biographies recalling an amazing journey to success. Delivering Happiness is highly recommended as the tales both inspire and awe. I've always loved shopping with Zappos but even more so now. Because of this book, I'm looking forward to following Tony and Zappos in the years to come.
Showing reviews 1-5 of 197
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